Delivery and Returns

Delivery

France

• Standard
  Colissimo pickup point: Free
  Delivery time: 2 business days*
  
• Express - Chronopost
  Home delivery: 10€
  Pickup point: 7€

Delivery time: within 48 hours* for all orders placed before 11am, Monday through Friday (excluding holidays)

Belgium

• Standard – Colissimo pickup point: Free
  Delivery time: 2 business days*
  
• Express – Chronopost - Home delivery: 15€
  Delivery time: 1 business day*

Zone 1

Germany, Austria*, Spain**, Ireland, Luxembourg**, Netherlands, Portugal**

(** pickup point delivery available depending on availability)

• Standard
  Home or collection point: 10€
  Delivery time: 3 to 5 business days*
  
  
• Express – DHL
  Home delivery: 15€
  Delivery time: 1 to 3 business days*

Zone 2

Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Norway, Malta, Poland, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland

• Express – DHL: Home: 25€
  Delivery time: 2 to 5 business days*

Zone 3

French overseas departments and territories

• Express – DHL - Home delivery
  Delivery time: 48 hours*
  Weight: up to 3kg (approximately one pair): €40
  Weight: 3kg to 10kg: €70

* Average delivery time, excluding exceptional periods (private sales, Black Friday, public holidays, etc.)

** Delivery to a pick-up point is possible

Any delivery outside the EU may be subject to a 30-day delay following customs checks. When a package is shipped internationally, it may be subject to taxes, customs duties, or fees imposed by the destination country.

In general, these charges must be paid upon arrival of the goods in the destination country.

It is your responsibility to comply with the laws and regulations applicable in the destination country. For information, in the United Kingdom, customs duties and import VAT apply to imported goods with a value exceeding €150. KOST accepts no responsibility for any additional costs that may be incurred.

Certain cleaning products offered on our website are not eligible for international delivery via DHL due to logistical or regulatory restrictions. The products concerned are clearly identified on their respective product pages. We reserve the right to refuse any order including these items for international delivery via DHL. If a customer orders an ineligible product, they will be informed as soon as possible and will be able to choose another delivery method, another product, or cancel their order at no cost.

Returns

Submit a return request
All return requests must be submitted before the goods are dispatched, directly via our form: Submit a return.

Procedures

Any return request must be made before the goods are shipped.
Return shipping is free of charge. For the DOM-TOM, United Kingdom and Switzerland, return costs are at your expense for a refund. An amount of €25 will be deducted for the United Kingdom and Switzerland and an amount of €40 for zone 3.
All products must be returned to the Company in new condition and suitable for resale. Any product that has been worn or damaged, is incomplete, or whose original packaging is damaged or missing will not be accepted or exchanged.
All returns must be sent or delivered to the appropriate Company department within thirty (30) working days following the return request and returned in full in their original packaging and in perfect condition.
The provided return label must be clearly visible on the return package.
No cash-on-delivery shipments will be accepted, regardless of the reason.
Failure to comply with the above procedures will result in refusal of any claim for non-compliance or apparent defect of the delivered products.

Due to their specificity, vinyls, shoe care products, laces and socks sold on the Kost website cannot benefit from the acceptance of a return.

Refund of returns
We advise you to keep the shipping proofs until the return is processed. The refund of the items will be made within a maximum period of 10 working days from receipt of the return, by re-credit on the bank card or PayPal account used during purchase or in the form of credit note and after checking the good condition of the item and its packaging
Product exchanges are not possible.

Refund of shipping costs
Shipping costs charged are refunded except in the following cases: partially returned orders and delivery to zone 3 described above.